Entries Tagged as ‘Consumerism’

September 25, 2009

Customer Disservice: Health Care #FAILs again and again

Disservice (dĭs-sûr’vĭs)

A harmful action; an injury
An act that is not just

Our health care system is completely devoid of customer service. It is pathetic.
I took my son to have a simple tympanostomy (ear tubes) procedure this morning. I show up, sign in and take my seat amidsts the throngs of people in the surgical center waiting [...]

September 25, 2009

Sermo makes the connection: Health Reform leads to Cash-based Practices

Connection (kə-nĕk’shən) n.

The act of connecting.
The state of being connected
An association or relationship

Sermo finally makes the connection between all the health insurance reform conversations and the inevitable consequence of pushing a large percentage of providers toward a cash based practice. I have highlighted the rise of direct practice multiple times, and believe enough in [...]

July 2, 2009

Whats the new spelling for the AMA? S-E-R-M-O

Spelling (spĕl’ĭng) n.

The forming of words with letters in an accepted order; orthography.
The art or study of orthography or the way in which a word is spelled.

Whoa . . . just ahead of a 21% cut in physician salaries we have an epic battle shaping up within the physician community. The AMA, long the Godfather [...]

March 6, 2009

The Vitality Index: The Return of the Health Care FICO Score

Vitality (vī-tăl’ĭ-tē)

The capacity to live, grow, or develop.
Physical or intellectual vigor; energy.
The characteristic, principle, or force that distinguishes living things from nonliving things.

I am finding it hard to use financial analogies these days to explain health care concepts given recent events. It’s analogous to the feeling you get when you accidentally use [...]

March 3, 2009

Audacity of Reality: Patients must pay for health care

Audacity (ô-dăs’ĭ-tē) n.

Fearless daring; intrepidity.
Bold or insolent heedlessness of restraints, as of those imposed by prudence, propriety, or convention.

I read with amusement this article on the idea that doctors have the audacity of to be charging for their services at the time they provide them. Just think about that for a minute – people [...]

February 12, 2009

Personal Health Advisor: The Perfect Care Coordinator

Coordinator (kō-ôr‘dn-ā’shən) n.

The act of coordinating
The state of being coordinated; harmonious adjustment or interaction.

I am finishing up some more of my postings related to the Innovators Prescription, but prior to do so I wanted to highlight a key insight mentioned when evaluating the disruptions required to help the Primary Care system to become more effective:
“We [...]

February 10, 2009

“An Unnecessary Effort”: Wuesthoff Health Pays for EOB’s

Unnecessary (ŭn-nĕs’ĭ-sĕr‘ē) adj.

Not necessary; needless.
Serving no useful purpose or function

You have got to love it, huh? Did you see the most recent series of lawsuits just announced by the AMA. They must just be loving the opportunity to pile on their arch nemesis insurance companies at a time when their very future is in question.  [...]

January 15, 2009

Launch: Personal Health Advisory Services

Crossover (krôs’ō‘vər) n.

The adaptation of a musical style, as by blending elements of two or more styles or categories, to appeal to a wider audience.
A recording designed to appeal to wide or diverse audience

I have been blogging for just over two years at Crossover Health while also working as a strategic consultant in the area [...]

January 13, 2009

Mary Jerome: The Rosa Parks of Transparency

Scheme (skēm) n.

A systematic plan of action
A secret or devious plan
An orderly combination of related parts

“Usual and customary” just became “Transparency and consistency”
The United Health Group, in what will become a sweeping decision (interesting interview with author here) within the Health Insurance industry, was just levied a $50M wrist slap by New York [...]

January 6, 2009

Non-Consumers: Why American Well Will Do Well

Consumer (kən-sū’mər) n. .

Ultimate user of a product or service.
One that consumes, especially one that acquires goods or services for direct use or ownership rather than for resale or use in production and manufacturing.

HI consumers set to say HI! to physicians online January 15.
I have been following American Well for the last year and have [...]