* This is a guest post by Stephen Gaines, our Director of Membership Experience at Crossover Health. He will be talking about his role, what he does, and how everything we do is focused around how the Crossover brand can consistent deliver an exceptional experience in future posts In 1958, American Express redefined the “Charge [...]
Entries Tagged as ‘Consumerism’
May 27, 2010
Day 65: Proof is in the Passion – Crossover Explained
Passion Tonight I attended an awesome charity event called Savannah’s Organic Ranch. Savannah was a beautiful girl stricken with cancer whose last wish was to pass along her love of organic farming. The spark that was her life and encapsulated in her last wish has fueled a community wide passion for spreading representative organic “ranches” [...]
September 25, 2009
Customer Disservice: Health Care #FAILs again and again
Disservice (dĭs-sûr’vĭs) A harmful action; an injury An act that is not just Our health care system is completely devoid of customer service. It is pathetic. I took my son to have a simple tympanostomy (ear tubes) procedure this morning. I show up, sign in and take my seat amidsts the throngs of people in [...]
September 25, 2009
Sermo makes the connection: Health Reform leads to Cash-based Practices
Connection (kə-nĕk‘shən) n. The act of connecting. The state of being connected An association or relationship Sermo finally makes the connection between all the health insurance reform conversations and the inevitable consequence of pushing a large percentage of providers toward a cash based practice. I have highlighted the rise of direct practice multiple times, and [...]
July 2, 2009
Whats the new spelling for the AMA? S-E-R-M-O
Spelling (spĕl’ĭng) n. The forming of words with letters in an accepted order; orthography. The art or study of orthography or the way in which a word is spelled. Whoa . . . just ahead of a 21% cut in physician salaries we have an epic battle shaping up within the physician community. The AMA, [...]
March 6, 2009
The Vitality Index: The Return of the Health Care FICO Score
Vitality (vī-tăl’ĭ-tē) The capacity to live, grow, or develop. Physical or intellectual vigor; energy. The characteristic, principle, or force that distinguishes living things from nonliving things. I am finding it hard to use financial analogies these days to explain health care concepts given recent events. It’s analogous to the feeling you get when you accidentally [...]
March 3, 2009
Audacity of Reality: Patients must pay for health care
Audacity (ô-dăs’ĭ-tē) n. Fearless daring; intrepidity. Bold or insolent heedlessness of restraints, as of those imposed by prudence, propriety, or convention. I read with amusement this article on the idea that doctors have the audacity of to be charging for their services at the time they provide them. Just think about that for a minute [...]
February 12, 2009
Personal Health Advisor: The Perfect Care Coordinator
Coordinator (kō-ôr‘dn-ā’shən) n. The act of coordinating The state of being coordinated; harmonious adjustment or interaction. I am finishing up some more of my postings related to the Innovators Prescription, but prior to do so I wanted to highlight a key insight mentioned when evaluating the disruptions required to help the Primary Care system to [...]
February 10, 2009
“An Unnecessary Effort”: Wuesthoff Health Pays for EOB’s
Unnecessary (ŭn-nĕs’ĭ-sĕr‘ē) adj. Not necessary; needless. Serving no useful purpose or function You have got to love it, huh? Did you see the most recent series of lawsuits just announced by the AMA. They must just be loving the opportunity to pile on their arch nemesis insurance companies at a time when their very future [...]
January 15, 2009
Launch: Personal Health Advisory Services
Crossover (krôs’ō‘vər) n. The adaptation of a musical style, as by blending elements of two or more styles or categories, to appeal to a wider audience. A recording designed to appeal to wide or diverse audience I have been blogging for just over two years at Crossover Health while also working as a strategic consultant [...]
